Turn the water off at the meter. In most inner-Melbourne homes it sits in a plastic box near the front boundary. Turn the tap clockwise.
For a hot water fault: close the isolation valve on the cold inlet at the top of the unit, then switch off the power or gas to it.
If you can smell gas: do not touch switches. Turn the gas off at the meter, open doors and windows, and get everyone outside before calling.
For sewage or an overflowing drain: stop using every fixture in the property. Each flush adds to what is coming up.
Move what you can off the floor, and photograph the damage before it is cleaned up. Insurers ask for this later.
If water is near a switchboard or downlights: keep clear and leave the power alone until checked.
Burst and leaking pipes
Supply lines isolated, exposed and repaired, including old copper failed at a joint. See burst pipe repair.
Sewage and wastewater overflows
No water to the property
Hot water failures
Suspected gas leaks
Blocked drains backing up into the building
Cleared to restore flow, with the reason for the blockage reported.
Failed taps, cisterns and flexi hoses
Storm and rain-driven flooding
Isolation first
15+ years' experience
We report the cause
Make-safe and repair kept separate
We quote the second stage rather than assuming it.
Tidy work under pressure
I was extremely impressed by the efficiency, professionalism and service provided. Cannot recommend them enough!
I recently used this new plumbing company and couldn't be happier with the experience. From the initial phone call through to the completion of the job, the team was professional, friendly, and incredibly responsive. Read More
Standard hours are Monday to Friday, 7am to 4pm. Emergency call-outs are available outside those hours, subject to availability. Calling gets you a straight answer on timing, including whether another plumber would reach you sooner.
Coverage runs from the CBD and Cremorne through South Yarra, Prahran, Toorak, Hawthorn, Kew and Camberwell, and north through Fitzroy, Carlton, Brunswick and Northcote, across the wider inner Melbourne service area worked from the Richmond base.